28/06 Ruchika
Talent Acquisition Specialist at Marmeto

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Marmeto - Manager - Customer Success (3-6 yrs)

Bangalore/Bhubaneshwar Job Code: 80690

The Big Opportunity

Marmeto is an IT solution company, more than solving the unseen issues; we work on getting tech solutions that help business see the unseen. Currently providing service and in house products of our own. Touch based 650+ clients across the globe. With such dedication, we have been delivering services with a personal touch.

Accounts Manager/ Customer Success Manager

Location : Bangalore/Bhubaneswar

Prerequisites :

- Create and maintain comprehensive project documentation.

- Coordinate with developers, designers and third parties for the flawless execution of projects.

- Ensure that all projects are delivered on-time, within scope and as per commitment.

- Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.

- Ensure resource availability and allocation.

- Working with your named accounts to identify their biggest challenges and opportunities.

- Develop a detailed project plan to monitor and track progress.

- Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques.

- Measure project performance using appropriate tools and techniques.

- Using both traditional and creative techniques to develop relationships with customer stakeholders (including [going to events and trade shows, networking on social media, getting warm introductions, etc.).

- Perform risk management to minimize project risks.

- Establish and maintain relationships with third parties/vendors. Prepare strategies to Upsell/Crossell named accounts to reach Monthly Upsell Targets and increase LTV of each Account.

- Ability to manage Churn. Preparing strategies to win back customers.

Desired Skills :

- Very good educational background, preferably in the fields of computer science or engineering

- Proven working experience in project management in the IT Service/sector

- Solid technical background with understanding and/or hands-on experience in software development and web technologies

- Excellent client-facing and internal communication skills

- Excellent written and verbal communication skills

- Solid organizational skills including attention to detail and multi-tasking skills

- Excited to go above and beyond for customers

- Ability to effectively manage customer relationships

- Promptly respond to queries

- Ensure promises are kept and manage expectations excellent organizational and time management skills

- Hands-on problem-solving approach with available resources

- Should be good in managing teams.

- Problem-solving skills

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