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22/02 Leela Sonawane
Delivery Manager at Market Pulse

Views:63 Applications:25 Rec. Actions:Recruiter Actions:2

Market Pulse - Specialist - Customer Support (2-6 yrs)

Mumbai Job Code: 111984

NOTE : Age Criteria - 21-29 Years

Job Summary:

You will be handling customer queries over call, chat and email on a daily basis. Additionally, you will also be involved in customer retention and feedback.

Roles & Responsibilities:

- Resolve customer queries via phone, email and chat.

- Assist customers with product adoption, its features and its utility.

- Assist with payments for activation and upgrade of subscription.

- Conduct customer surveys and interviews to collate customer feedback & experiences.

- Devise & execute strategies for customer retention.

Opportunities for You :

- Work closely with the product team to devise strategies for customer acquisition & retention.

- Work closely with the UR & marketing team to build a brand & perception of the Company.

What's in for you :

- Challenges that will push you beyond your limits.

- A democratic place where everyone is heard & aware.

- No hierarchy, politics, bosses, managers or anything like that.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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