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14/01 Leela Sonawane
Delivery Manager at Market Pulse

Views:42 Applications:12 Rec. Actions:Recruiter Actions:5

Market Pulse - Specialist - Customer Support (1-8 yrs)

Mumbai Job Code: 106189

Job Summary :

You will be handling customer queries over call, chat and email on a daily basis. Additionally, you will also be involved in customer retention and feedback.

Roles & Responsibilities :

- Resolve customer queries via phone, email and chat.

- Assist customers with product adoption, its features and its utility.

- Assist with payments for activation and upgrade of subscription.

- Conduct customer surveys and interviews to collate customer feedback & experiences.

- Devise & execute strategies for customer retention.

Opportunities for You:

- Work closely with the product team to devise strategies for customer acquisition & retention.

- Work closely with the UR & marketing team to build a brand & perception of the Company.

What's in for you :

- Challenges that will push you beyond your limits.

- A democratic place where everyone is heard & aware.

- No hierarchy, politics, bosses, managers or anything like that.

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