Delivery Manager at Market Pulse
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Market Pulse - Customer Service Specialist (1-10 yrs)
You will be handling customer queries over call, chat and email on a daily basis. Additionally, you will also be involved in customer retention and feedback.
Roles & Responsibilities:
- Resolve customer queries via phone, email and chat.
- Assist customers with product adoption, its features and its utility.
- Assist with payments for activation and upgrade of subscription.
- Conduct customer surveys and interviews to collate customer feedback & experiences.
- Devise & execute strategies for customer retention.
Opportunities for You:
- Work closely with the product team to devise strategies for customer acquisition & retention.
- Work closely with the UR & marketing team to build a brand & perception of the Company.
What's in for you:
- Challenges that will push you beyond your limits.
- A democratic place where everyone is heard & aware.
- No hierarchy, politics, bosses, managers or anything like that.