Talent Acquisition - Executive at Manya Education Pvt. Ltd
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Manya Group - Senior Admission Counselor (2-10 yrs)
- Provide Pre sales counselling and advise the students regarding Admission Services and test prep
- Review and propose information on various courses, colleges, test prep products, application process and deadlines proactively
- Ensure higher conversion by being a single point of interface with all customers
- Ensure the benefits and advantages of enrolment are shared with students
- Support enrolment process
- Address questions on Visa, travel arrangement, legal requirements, docum ents etc.
- Coordinate with the respective team for the product services
- Ensure good customer service & grievances management in consultation with Centre Manager
- Gather & Collate accurate client information on an enquiry form and timely updating on the portal
- Maintain inventory of student's kit and ensure issuing to students as per process
- Ensure conversion of from telephonic leads and referrals
- Maintain confidentiality of data
- Efficient & appropriate communication to students related batch details & timelines
- Proactively up-selling and cross-selling relevant products
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