Job Description - Admissions Counsellor

Job Purpose : 

To provide counselling services to potential and repeat students, to guide them on education options and procedures. Promote the outreach programs among the student community.

Key Responsibilities : 

- Provide Pre sales counselling and advise the students regarding Admission Services and test prep

- Review and propose information on various courses, colleges, test prep products, application process and deadlines proactively

- Ensure higher conversion by being single point of interface with all customers

- Ensure benefits and advantages of enrollment are shared with students

- Support enrollment process

- Address questions on Visa, travel arrangement, legal requirements, documents etc.

- Coordinate with respective team for the product services

- Ensure good customer service & grievances management in consultation with Centre Manager

- Gather & Collate accurate client information on an enquiry form and timely updating on portal

- Maintain inventory of student's kit and ensure issuing to students as per process

- Ensure conversion from telephonic leads and referrals

- Maintain confidentiality of data

- Efficient and appropriate communication to student related to batch details and timelines

- Proactively up selling and cross selling relevant products

Secondary Role/s : 

- This role holder will be aligned with one or two of the following roles as learner cum trainee. 

- This opportunity will provide the job holder a clear view of his lateral career growth options.

1. Product Training & Certification Trainer 

2. Admissions Advisor

Competencies Required : 

Functional Competencies : 

- Compliance and maintenance of Standards ( SoP) across locations, products and resources 

- Product Knowledge

- Influence decision making process of the clients (Internal & External) 

- Counselling Skills - building understanding around 

- Ability to use online resources (Internet)

- Public Speaking

- NAVISION

Behavioural Competencies : 

- Achieving Business Success

- Collaboration

- Service Orientation and Commitment

- Execution Excellence

- People Orientation

Working Relationships

Direct Relationship Purpose : 

- BDM Marketing Initiative / activities 

- Operations Manager Batch planning 

- Centre Manager Review on Target achievement / support 

- IT System updating / issues

Please contact Mr. Subhasish Rath Mob No - 99380 49301) for any further queries or assistance.

Specifications : 

Educational Qualification : - Essential- Graduate

Experience: - 2-10 Years 

Department: - Sales & Operations

Level of Impact : -Centre 

Reports to : - Centre Manager 

Type of Employment : -Full Time

Salary :- Best in the industry

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