Customer Success Manager

Hi Tech city, Hyderabad

Onsite

Job Description :

Propelling real estate sales and revenue growth via integrated all-in-one software (SaaS) and managed services

Role Description :

This is a full-time on-site role for a Customer Success Manager in Hyderabad. The Customer Success Manager will be responsible for serving as a product/platform onboarding and managed services expert and working closely with clients to ensure their success with our Platform. The Customer Success Manager will collaborate with cross-functional teams, provide different solutions, and develop strategic plans to help clients achieve their goals.

Qualification :

- Bachelor's degree or higher in either Engineering or Business Administration

- 5+ years of experience in customer success management

- Excellent communication and interpersonal skills to build strong relationships with clients and internal teams

- Strong problem-solving and critical thinking skills to identify and resolve issues

- Experience with SaaS platforms

- Ability to work in a fast-paced environment and manage multiple projects and customers simultaneously

- Strong organizational skills and attention to detail

- Own and manage customer relationships from the point of sale through successful implementation

- Develop measurements to help understand the impact of successful implementation.

- Help the customer define their needs and manage their timeline toward seeing value

- Respond to customer emails, chats, and calls regarding implementation

- Fluency in English is required and proficiency in Telugu is a plus

Skills :

- Preparing, maintaining, and refining Customer On-boarding check-list

- Hands-on delivery of Customer Website, Product configurations, and customer SPoC interactions

- Customer objections handling requirements gathering and configuration

- Coordinating with internal teams and getting the work done, such as

Digital Marketing - Campaign Calendar (Including execution), Domain Mapping, and A/B Testing (End to End)

Engg Team - Working with both the Backend and UI teams regarding functionality checks and fixes based customer updation

Visual Team - Bridging between Customer and Visual teams for new or fresh content capturing

Sales Team - While onboarding the customer, going through the agreement and gathering customer expectations from Sales team

- DRA and product Admin Team - Coordinating to make Data refinements and changes

- SPoC for Customer Tech Support