Director - TA at Isha One Coach Consult LLP
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Manager - Telesales - FMCG (2-5 yrs)
Customer Acquisition- Manager, Lead Generation / Tele Sales.
Experience
- 1-5 years- experience of working in tele customer acquisition (perishables/FMCG) with a proven track record, working with global brands (FMCG/grocery industry and/or online FMCG retail preferred) across sales, marketing and insight functions is a plus
- Past experience in telesales with a product/brand in the D2C online space
Key Attributes
- Entrepreneurial mindset - Goal oriented with a passion for concept selling
- Self-motivator with the ability to work independently
- Proactive about solving problems even if it's outside of your area and be ready to take on additional initiatives and responsibilities as they emerge
Role and Responsibilities
You will be directly responsible for below KRAs.
- Outbound lead conversion across through telecalling
- Create sales for new launches and other products beyond milk subscription
- Inbound query management and working closely with operations team for customer satisfaction
- Drive acceptance of new Mobile App across all existing and new customers
- Work closely on the digital marketing campaigns to monitor efficiency and execution
- Administer customer satisfaction surveys over phone/through technology support
- Work closely with co-founders for new initiatives related to customer experiences
- Create processes around weekly and monthly reviews integrating dialer and CRM platform
- Team
- Own and manage output across
- Customer Acquisition Associates
- Agencies for Dialler and CRM
Interested candidates with relevant experience can shared their resume
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