Job Description :

- Looking for a skilled Sales manager to supervise outbound sales teams and achieve sales targets. Should ensure that technology is utilized to a maximum and that staff are well-organized and productive. Must be an organized, reliable and target driven professional.

- Must have a practical mind to solve problems on the spot partnered with an ability to see the big picture and make improvements.

- Excellent customer service and communication skills are mandatory. The goal is to do everything possible to attain goals and achieve great results for the company.

Responsibilities :

- Develop objectives for the sales team members day-to-day activities

- Responsible for achieving daily and monthly collection targets for the region

- Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)

- Monitor and improve lead conversions, call handling and other procedures

- Hiring, training, coaching, and leading outbound sales agents as they provide support for customers.

- Monitoring agents sales pitch, guiding them through difficult calls or handling issues that cannot be fielded by agents

- Leading team meetings, asking questions to better understand the calls agents are receiving, educating and training them regarding processes and practices, and explaining expectations to the team.

- Assisting management in identifying trends and establishing call center goals.

- Ensuring staff members are achieving desired service levels and taking corrective action, as needed.

- Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.

- Authorizing replacements or refunds.

- To carry out additional duties and responsibilities as required from time to time

Desired Profile : 

- Effective team management skills and penchant for sales.

- Proficiency in working on CRM software and MIS reporting

- Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.

- Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.

- Decisiveness and attention to detail.

Desired Experience : 6-8 years

Courses : B.E / B.Tech [All branches]/MBA or Any BBA/BBM Graduate with Excellent Communication skills and Sales acumen

Designation : Sales Manager

Work Location : Bangalore at Koramangala

If interested, attach your resume in word format and mention your current ctc expected ctc and notice period and forward it to us.

Rashmi Tambutkar
Mobile : 9004319460 |

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