Director at Hirekaro Global Services
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Manager - Telesales - BFS (4-5 yrs)
Responsibilities :
- Responsible for managing Tele sales department.
- Create incremental Performance of Tele Sales Call Centre.
- Develop the Tele Sales strategy including sales training, scripting, campaign timing, sales forecast, campaign tracking.
- Manages daily activities & performance of Telesales department, Telesales Supervisors, and Representatives.
- Exceed targets and challenging KPIs.
- Maintain and grow existing client base.
- Identify cross sell and up sell opportunities.
- Ensure all activity is recorded and presented to the Reporting Manager.
- Manage Telesales campaign with being on site at call centers at 100% of time, to include call monitoring, team meetings, sales incentive execution, and workforce and workflow management.
- Setting weekly and monthly sales targets.
- Maintaining customer relationships.
- Handling escalated customer complaints.
- Compiling and presenting sales reports.
- Good in Review PPT preparation & Presentation.
- Coordination with the disbursement officer and respective business unit for disbursement-related data.
- Proficiency in team management skills to hold meetings and conduct performance reviews to help employees meet Performance Targets.
- Proficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & Mentoring.
Qualification & Experience Required :
- Graduate/MBA with at least 4 to 5 years' experience in Tele Sales department of Banks, NBFCs, Fintech.
- Thorough understanding of Credit, Operations, Tele Sales Policies.
- Highly Innovative problem solver, possessing strong interpersonal, multi-tasking, organizational & project planning skills and demonstrating ability to meet deadlines.
- Should have experience in Dialer Management, should have worked in a call center with extensive knowledge & understanding of dialer management.
- Strong managerial and tele sales skills.
- Good time management, networking & organizational skills.
- Strong in leadership skills.
- Good in MIS Excel & reports.
- Good in Analytics & communication skills.
- Experience in managing and directing a tele sales team.
- Ability to guide and coach across levels in the line team.
- Excellent skills to analyse available business opportunities
