Founder at Serving Skill
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Manager - Teacher Engagement - EduTech (2-5 yrs)
Mandatory Skills :
Relationship Manager, Teacher Management, Communication Skills, MS Office, Customer Satisfaction, Multi-Tasking, Project Management, Teaching
Additional Skills :
Problem Solving Skill, Customer Relationship Training
Job Description :
- Be accountable for the entire Relationship Manager of a growing business :
- Teacher Representative who is genuinely excited and confident to help parents resolving their queries in a new-to-the-world online platform.
- He/She should be patient, empathetic, and passionately communicative.
- Needs to manage class rescheduling requests and handle DataBase and coordinate with Tech team to execute this in backend to manage ongoing classes.
- Make daily trackers for teacher operations team as well as manage daily in bound/outbound email flow.
- The Relationship Manager will be required to communicate with customers via phone and email.
- Maintain Documentation and Communicate the same to Stakeholders by recording customer queries and details.
- Contributes to team effort by accomplishing related results as needed.
Additional Information :
Required Skills :
- Excellent communication and interpersonal Skills
- Excellent skills on MS Office, Documentation, Advanced Excel eg V LookUp.
- Customer Satisfaction Focus: Ability to listen and active problem-solving skills
- Project management : Remarkable detail orientation for making accurate trackers
- Database management : Quick query response and resolution. Ability to analyse large amounts of data
Operations Experience :
- Role requires an analytical, structured, detail-obsessed approach since the company's scale will expand from recruiting 10,000 to 1 million students in very short time.
- Competent time management skills
- Fast paced career path.
Primary Responsibilities :
- Train teachers on WhiteHat Jr. platform end to end and make them Go Live over platform
- Continuously engage with teachers to ensure high productivity
Reporting Team :
Reporting Designation : Manager - Teacher Engagement (Mgr.Teach.Eng)
Reporting Department : Teacher Engagement (DLVR. OPS. Teach Engmt.)
Required work experience :
Years of experience : 2 to 5
Role : Customer Engagement
Key Performance Indicators : Increase NPS and Reduce TAT
Required Competencies : Customer Handling / Problem Solving