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04/07 Kinjal
HR at Ara Resources

Views:200 Applications:85 Rec. Actions:Recruiter Actions:68

Manager - Teacher Engagement - Education (2-5 yrs)

Mumbai Job Code: 122615

Fulltime & permanent role.

Looking for an immediate joiner

Job Description

Key role:

- Train teachers on the company's end to end and make them Go-Live over the platform.

- Continuously engage with teachers to ensure high productivity.

- Work as the - Teacher Representative-, and be genuinely excited and confident to help parents resolving their queries in a new-to-the-world online platform.

- Needs to be patient, empathetic, and communicate passionately.

- Needs to manage class rescheduling requests and handle Databases and coordinate with the Tech team to execute this in the backend to manage ongoing classes.

- Make daily trackers for the teacher operations team, manage daily inbound/outbound email flow.

- The Relationship Manager will be required to communicate with customers via phone and email.

- Maintain Documentation and Communicate the same to Stakeholders by recording customer queries and details.

Qualification: Graduate

Experience: 2-5 yrs

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