Manager - Teacher Engagement - Education (1-5 yrs)
Manager Teacher Engagement
Job Location: Mumbai
Experience: 1.0 - 5.0 years
Job Summary :
1. Student/Teacher Representative who is genuinely excited and confident to help parents/teacher resolving their queries in a new-to-the-world online platform. He/She should be patient, empathetic, and passionately communicative.
2. Needs to manage class rescheduling requests and handle DataBase and coordinate with Tech team to execute this in the backend to manage ongoing classes.
3. Make daily trackers for student/teacher operations team as well as manage daily inbound/outbound email flow
4. The Relationship Manager will be required to communicate with customers via phone and email.
5. Maintain Documentation and Communicate the same to Stakeholders by recording customer queries and details
6. Contributes to team effort by accomplishing related results as needed.
Required work experience :
- Years of experience: 2 to 5
Key Performance Indicators:
Customer Handling / Problem Solving
Excellent communication and Interpersonal Skills
- Excellent skills on MS Office, Documentation, Advanced Excel eg V LookUp.
- Customer Satisfaction Focus: Ability to listen and active problem-solving skills
- Project management: Remarkable detail orientation for making accurate trackers
- Database management: Quick query response and resolution. Ability to analyze large amounts of data