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09/09 Rashmi
Business Support Manager at Snaphunt Pte. Ltd.

Views:44 Applications:24 Rec. Actions:Recruiter Actions:14

Manager - Student Success/Sales - EduTech (0-5 yrs)

Anywhere in India/Multiple Locations/Chandigarh Job Code: 175994

- Opportunity within an EdTech firm backed by Y-combinator and angel investors

- Key role in driving sales and growth efforts

- Work in a dynamic and fast-paced environment

Our client is an award-winning EdTech firm that is backed by Y Combinator and other angel investors. With tens of thousands of subscriptions across 30 countries, the platform adopts a student-first approach and personalises every lesson to solve the most critical problems in the education system.

The Job :

Your responsibilities will include :

- Understanding the product and the target market audience.

- Handling the problems faced by users in real-time

- Ensuring that the company offers customer experience to all its users across multiple platforms.

- Communicating with users on a regular basis to understand how we can improve the product further and understand the problems faced by users.

- Running experiments to understand the processes which get the maximum conversion & ROI.

- Making outbound calls to potential users, understanding the context of a student's preparation, assessing his/her learning patterns and pitching relevant products and making a sale.

- Building an empathetic relationship with the students and understanding their motivation levers and genuinely guide them in taking the right decision.

- Increasing the brand awareness among users through direct interaction with the users & their parents.

The Profile :

- You have experience in using CRM tools and an understanding of how to utilize them for conversion improvement.

- You have proven inside sales experience for a B2C product preferably in an EdTech company.

- You are able to communicate the company's vision to retain the users, increase their experience and loyalty and acquire new learners on the platform.

- You have strong interpersonal skills and experience in dialling dozens of calls per day.

- You are already a star performer and have the fire to achieve your weekly and monthly targets.

- You are excited to help students and ready to put yourself in the students shoes and advocate for them when necessary.

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