Role:- Store Manager

Location: Andhra Pradesh, Tamil Nadu, Telangana, Kerala, Karnataka, India

Experience: 1+Years

Description:

- A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store.

- Customer focus: Driving Net Promoter Score:

- Greeting customers when they enter store and coaching the team to do the same

- Displaying commitment towards providing exceptional Customer Service and ensuring that

- Lenskart associates also treat Customer Satisfaction as a priority

- Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team

- Striving to have long lasting and fruitful relationships with each of our customers

Driving sales vs. plan:

- Driving the sales of the store to meet the allotted targets by allocating the targets to the staff

- Developing a culture of high sales performance expectations, i.e. Sales Leadership

- Motivating and inspiring the field team to drive for results

- Assessing field capability and establish performance priorities at group level

People development (Attrition Control):

- Assisting in recruiting and selecting high potential staff.

- Providing effective on-the-job training and guidance to team members making use of company training modules.

- Delivering clear, motivating and constructive feedback in a timely manner to all retail associates.

- Evaluating the training needs of store associates and working closely with L&D department to. execute the developmental plan.

- Understanding the reasons for attrition and taking measures to control it.

Cash & Inventory management:

- Monitoring cash reconciliation to ensure there is no mismatch of store funds.

- Ensuring availability of required merchandise and services.

- Conducting stocktakes regularly.

- Ensuring the staff at store level has basic understanding of POS System to ensure transactions. are properly and effectively processed.

- Performing the necessary quality checks for the new products.

- Working very closely with other departments till the product reaches the customer and ensuring. the best customer experience to the Lenskart Customer.

Supervision:

- Ensuring that all store employees, including the Optometrist, are taken care of and their issue are resolved.

- Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standards.

SOP adherence & implementation:

- Ensuring that all SOPs for retail are implemented successfully and adhered to by store employees.

- Updating colleagues on business performance, new initiatives and other important issues.

- Scheduling the team's shift timings to meet the store's business needs and demands.

- Ensuring staffing levels are adequate to effectively operate the store.

Store upkeep & maintenance:

- Maintaining the store as per Lenskart standards, regularly cleaning the frames and other equipment at the store.

- Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store.

Personal attributes & competencies:

- Minimum qualification: Graduate.

- Ability to act as a link between strategy and execution.

- Ability to develop and inspire people to achieve their best.

- Ability to build rapport and trusting relationships.

- Ability to understand stated and unstated needs of the customer and offer solutions.

- Clear communication and active listening skills.

- Ability to adapt to a changing environment and openness to learn.

- Proactive task ownership, result-orientation, and customer-orientation.

- Ability to multitask and organize activities based on priority.