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21/11 Kiran Mane
Hr at Sampoorna Consultants Pvt. Ltd

Views:93 Applications:28 Rec. Actions:Recruiter Actions:25

Manager/Specialist - Customer Success - Telecom (10-16 yrs)

Gurgaon/Gurugram Job Code: 244266

Job Description : 

- Bachelor's degree in relevant field

- 10+ years of progressive business leadership responsibility and people management skills

- Experience working with global customers and ability to meet the customers needs in line with the business requirements

- Excellent communication and interpersonal skills

- Experience with project management methodology and techniques

- Flexible approach, able to operate effectively with uncertainty and change

- Self-driven, self-motivated, enthusiastic and with a can do attitude

- Sound knowledge of telecom managed services (e.g.: LAN, WAN, IPT, Security, Cloud, Conference, etc.)

- Experience in collaborating with cross-functional teams (E.g.: Account, Contract, Technical, Projects, etc.)

- Experience in mentoring, coaching and training a team, ideally both technical and non-technical roles

- Expert understanding of methodologies such as Lean and Agile.

- Deep understanding of Service Management best practices frameworks such as ITIL/ISO.

- Experience in a Service Management role, preferred.

- ITIL Certified with a deep understanding of core ITIL processes/practices.

- Experience in SLM (Service Level Management) and contract documentation.

- Experience with driving and managing Service Improvement plans and continual improvement.

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