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21/11 Kiran Mane
Hr at Sampoorna Consultants Pvt. Ltd

Views:149 Applications:37 Rec. Actions:Recruiter Actions:34

Manager/Specialist - Customer Success - Telecom (10-16 yrs)

Gurgaon/Gurugram Job Code: 244266

Job Description : 

- Bachelor's degree in relevant field

- 10+ years of progressive business leadership responsibility and people management skills

- Experience working with global customers and ability to meet the customers needs in line with the business requirements

- Excellent communication and interpersonal skills

- Experience with project management methodology and techniques

- Flexible approach, able to operate effectively with uncertainty and change

- Self-driven, self-motivated, enthusiastic and with a can do attitude

- Sound knowledge of telecom managed services (e.g.: LAN, WAN, IPT, Security, Cloud, Conference, etc.)

- Experience in collaborating with cross-functional teams (E.g.: Account, Contract, Technical, Projects, etc.)

- Experience in mentoring, coaching and training a team, ideally both technical and non-technical roles

- Expert understanding of methodologies such as Lean and Agile.

- Deep understanding of Service Management best practices frameworks such as ITIL/ISO.

- Experience in a Service Management role, preferred.

- ITIL Certified with a deep understanding of core ITIL processes/practices.

- Experience in SLM (Service Level Management) and contract documentation.

- Experience with driving and managing Service Improvement plans and continual improvement.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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