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09/11 Vidya Swarupini
Senior HR Recruiter at Optimism IT Solutions

Views:805 Applications:230 Rec. Actions:Recruiter Actions:21

Manager - Social Media - Online Reputation Management - BPO (5-20 yrs)

Bangalore Job Code: 52817

Openings for Social Media Manager

Key Responsibilities :

Moderation :

- Review user generated comments and posts in a quick and timely manner.

- Respond to comments, when appropriate, to foster a positive community and add value to the user's experience.

- Answer all queries pertaining to the post.

- Enforce the Social Media Guidelines as defined by the company.

- Escalate User Generated Content, where appropriate, to internal teams.

- Build and execute a social media strategy through competitive research and audience identification.

- Reporting - Provide reports on metrics, and continually find ways to improve on those metrics through new initiatives.

- Participate constructively in inter-department and cross-service line communications.

- Continuously improve by capturing and analysing appropriate social data/metrics, insights and best practices, and then acting on the information.

- Good experience in people management and passionate about customer experience

Skills & Behavior required :

- Minimum of 4 years of experience working with key social media channels such as Twitter, Facebook, Quora, Instagram, and LinkedIn

- Ability to analyse data from the various platforms, derive insights and incorporate them in your daily work.

- Excellent communication skills and creative writing skills.

- Very high attention to detail.

- Undergraduate degree in communications, marketing, advertising, public relations, media studies, business and/or related fields.

Interested candidates please share updated resume

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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