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10/09 Arjun Soni
Freelancer at Freelancer

Views:280 Applications:85 Rec. Actions:Recruiter Actions:35

Manager/Senior Manager - Customer Success - Hospitality (4-11 yrs)

Bangalore Job Code: 90240

Job Title: Customer Success Manager/Sr. Customer Success Manager

Location: Bangalore, India

Timings: 4:00 PM To 1:00 AM IST/ 9:00 PM To 6:00 AM IST (Swing/ Night Shift)

Job Summary:

Our Customer Success manager manages a portfolio of strategic hotel brands to improve their digital presence. Developing strategy both pre-launch and post Site launch to drive ROI for our clients.

Key Skills Set:

- 3+ years- experience in customer facing position

- Masters from an accredited college or university. College Degree is a must.

- Experience within hospitality industry (lodging, dining, tourism)

- Experience in Ecommerce

- Fast learner and able to handle multiple tasks with changing priorities

- Excellent verbal and written communication skills

- Strong time management skills

- Strong analytical and reporting skills

- Experience in SEO (Search Engine Optimization) desired

- Previous experience working with International clients

Responsibilities:

- Serve as a central point of contact while ensuring high levels of customer satisfaction for your assigned customer accounts

- Maintain regular communication with both the customer and internal teams, constantly managing customer expectations

- Serve as a first point of escalation for customer concerns relating to technical issues and coordinate, manage, and drive escalations with Milestone services, sales, and product teams

- Provide proactive status updates to required parties

- Host periodic checkpoint and status calls with customer and internal stakeholders

- Identify enablement goals and plans

- Keep current on the latest trends in the search marketing and hotel marketing industry

- Present social and paid media marketing strategies to current and prospective clients

- Monitor performance through regular ROI reports; formulate strategies to build on strengths and overcome weaknesses

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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