1. Training Program Development :

a. Design and implement comprehensive training programs for Sales, Credit, Collections, Recovery, Litigation, Technical and Legal within the designated zone.

b. Develop training materials, presentations, and resources focused on product & process across all functions.

c. Conduct TTT (Train the trainer program) as and when required

d. Effective training needs assessment (TNA) to identify areas for learning and growth for employees in consultation with respective functional managers

e. TNA to be done for Functional / process in training in consultation with Functional Managers periodically.

f. Assessments - Understand key business metrics and measure impact of training and also assess for learning gaps periodically

2. Product Knowledge Enhancement:

a. Stay abreast of product updates, enhancements, and industry trends.

b. Conduct ongoing research to ensure a deep understanding of the company's products and their competitive positioning.

3. Collaboration with Product Teams :

a. Work closely with Functional stakeholders and subject matter experts to gather information on new products, features, and updates.

b. Provide input on training needs based on product development and market demands.

4. Delivery of Training Programs :

a. Conduct in-person training sessions for all new joiners and existing teams, ensuring a consistent and high-quality learning experience.

b. Utilize various training methods, such as workshops, role-playing, and e-learning, to accommodate different learning styles.

5. Assessment and Feedback :

a. Implement assessments to evaluate the effectiveness of training programs.

b. Gather feedback from participants to continuously improve and tailor training content.

6. Zonal Training Coordination :

a. Coordinate training schedules and logistics for different locations within the assigned zone.

b. Monitor the progress of training initiatives and adjust strategies as needed.

7. Performance Monitoring :

a. Track the performance post-training to measure the impact of the training programs.

b. Collaborate with reporting managers to address performance gaps and provide additional support if necessary.