Function: Sales Location: Hyderabad/ Gachibowli

Sales Manager (1 No.) Designation:

Accountability : 

Manage functioning of the store to ensure daily sales targets are met, maintain inventory levels, customer service standards are met and store staff is motivated

Major Deliverables : 

SALES & CUSTOMER SERVICE : 

- Schedule and assign duties/tasks to sales associates, follow up on work results

- Support Sales associates with sales during peak hours/ whenever needed

- Capture customer preferences including satisfiers and dissatisfiers. Periodically collate and report to Head office

- Understand forthcoming initiatives of company and monitor what local competitors are doing

- Respond to customer complaints and comments

ADMINISTRATION : 

- Ensure maintenance of store ambience (product display, lighting etc.), upkeep of store infrastructure (furniture, computer,lighting etc.), overall safety, cleanliness and discipline (Open & Close store as scheduled)

- Record staff attendance and encourage punctuality and discipline. In case of short staffed, contact Head Office and makenecessary alternative arrangements

- Manage, motivate sales associate and address staff grievances

- Participate in monthly meetings with the Management

- Conduct meetings with store team periodically (as necessary)

Supervises: Sales Executives, Installation Executives and support staff

Reports to: Head -Operations

PERSON OVERVIEW : 

Qualification : Graduate in any discipline

Experience: Minimum 5 years experience in supervisory position in retail field

Age : 30+ yrs

Essential Attributes (Experience / Exposure characteristics) :

Social etiquette, ability to manage teams, high degree of integrity, communication

Functional Competencie s: Market knowledge, ability to handle difficult customers, selling skills, basic computer knowledge,customer focus

Behavioral Competencies : Interpersonal effectiveness, takes ownership, relationship skills, team management

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