Position:- Manager Gold Loan

Location:- Noida

JD is mentioned below : 

1. Lead the team of gold loan sales executive and guide them to achieve the Business targets and productivity targets as well as Operational efficacy.

2. Innovate, plan & implement new ways & means to increase walk ins & attract new customers and retain existing ones.

3. Achieve the targets of the assigned cluster for gold loans for the Financial year (FY)- ensure quality of collateral's / ornaments pledged.

4. Timely interest collection by branches and recovery of over dues- minimizing NPA status of accounts as well as auction of gold.

5. Ensuring operational efficiency of branches and ensuring systems and procedures are followed by branch staff.

6. Ensuring prompt and efficient customer service by branches- prompt resolution of grievances/ customer complaints.

7. Minimizing loss on account of Spurious/ Low purity and theft ornaments and efforts for recovery.

8. Timely rectification of observations of Gold inspector/ Internal auditor at branches.

9. Recruitment of right persons for the right job to meet the branch requirements & proper assessment of manpower/ redeploying surplus staff. Minimizing staff attrition.

10. Ensuring proper team building & Hand holding of sales team & identify training needs and co-ordinate need-based training programs facilitate proper marketing activities.

11. Ensuring qualitative visits to branches & follow up of visit reports for effective resolution of all issues.

12. Adhere to high ethical standards and comply with all the laid down processes to ensure high Audit score.

13. Review the capacity of gold loan storage and work with Admin and Branch for upgradation.

Rani Bahl
Sr. Deputy. Manager (Recruitments)
Mobile: +91 95997 06712

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