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20/05 Jessy Jo
Manager -Sourcing Specialist at

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Manager - Sales - BPO/Contact Centre (10-16 yrs)

Mumbai Job Code: 119583

Minimum 10 to 15 years of overall experience with at least 10 years of direct sales experience in Contact Centre sales to both SMEs and Enterprises. We are looking for a person who has and is working in BPO / Contact Centre .

Responsibilities :

- Represents, negotiates and sell the entire company portfolio of products and services to both SMEs and large enterprise customers

- Establishes a high level of personal credibility as a trusted advisor to key client executives

- Researches and understands the client's industry. Deeply understands client business strategies and challenges

- Acts as a trusted advisor to client leaders, aggressively shapes deals early in the sales cycle. Advances opportunities that result in profitable revenue growth for the organization.

- Demonstrates breadth and depth of knowledge in aligning organization capabilities to client business and priorities, and positioning relative to competitors

- Engages with client's tech team and commercial team.

- Should have ability to manage cross functional teams in the client location.

- Manages the RFx process, proactive proposal and contract development for SMEs & Enterprises

- Typically qualifies and closes large deals of moderate to high complexity - scope being both Technology platform and Marketplace.

- Builds and executes an Account Business Plan (ABP) that includes both transnational and strategic initiatives to grow companies presence and share in the account.

- Actively drives ABP results through effective account management and reviews

- Identifies, nurtures, and closes new solution opportunities that result in substantial growth in revenues, and margin

- Meets or exceeds quarterly and annual revenue and margin quotas. Uses margin management techniques

- Works with all levels of decision-makers in the client organization including CXOs

- Participates in account investment decisions in pricing and resources

CTC : 20 l pa +

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