Manager - Sales - BPO (5-8 yrs)
- Acquire and coach Partners to run the financial freedom app subscription process.
- Provide training to the partners team to maintain high customer service standards.
- Providing functional leadership to the operations of the Partner/BPO team.
- Developing objectives for the call centers and day to day operations.
- Building trusting relationships with Partners
- To manage the challenges of Partners and ensure resources match workloads to provide
high-quality service within agreed SLAs and timelines.
- Generating revenue by driving the performance of the different call centers.
- Evaluate the performance of the call center with key metrics.
- Identify opportunities for growth of the product and participate in transitions.
Key skills required:
- Experience in managing call Centers or managing tele-callers especially in a sales process.
- Good communication skills
- Good interpersonal and managerial skills.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
