Manager - Sales -DSA & DST_Permanent

Currently we are looking for Sales Manager-DSA & DST.

Position Name - Sales Manager-DSA & DST

Experience - 4-6 year

Company Name - Piramal Capital and Housing Private Limited.

Location - Delhi(NCR), Uttarakhand, Rajasthan

Age-25-35years

JD:

- 4-7 years of experience in sales preferably in HFC or in NBFC.

- Minimum 2 years of handling DSA channel.

- Ability to liaison & follow-up with external and internal stakeholders.

- Good written & verbal communication skills.

- Ability to work under tight deadlines.

- Knowledge and understanding of the local affordable /mass affluent market.

- Knowledge of compliance regulations as issued by NHB, RBI etc.

Role & Responsibilities :

1. Responsible for establishing the Piramal brand and managing the sales and business development activities for housing finance in the affordable /mass affluent segment.

2. Responsible for overall sales and cross sell target from external channel partners (DSAs) and also maintain adherence to customer satisfaction and profitability metrics.

3. Monitor the leads and check for the quality of sourcing and ensure quick conversion of prospects as per the targets set.

4. Implement and engage in branch promotion activities for establishing the brand and increasing market coverage.

5. The incumbent is required to have a good knowledge and understanding of the local affordable /mass affluent market .

6. Responsible for customer management including all the customer related queries, issues, grievances and focus on resolving them at the earliest along with other cross functional teams in the branch.

7. Ensure that all customer documentation is maintained in the prescribed format and transfer of documents is done safely and seamlessly.

8. Provide market feedback on product offerings, channels and processes to the senior levels to improve the same.

9. Follow effective controls and processes to ensure risks are measured, monitored and controlled on an on-going basis.

10. Collaborate and provide requisite data for risk management and internal audit processes.

11. Responsible for knowing and complying with all the legal requirements as per the law of the land.

12. Support collections team in assessing delinquency.

13. Responsible for empanelment, activation, training and development of external channel partners (DSAs) for the affordable /mass affluent market segment and release of channel payments on time.

14. Ensure proper training and review for DSAs so that they are aligned with company's processes and policies.

15. Model and foster behaviours that support the organization's values and culture creating an atmosphere of trust, cooperation, accountability and dedication to the organization.

16. Monitor DSA performance and take steps to improve productivity and correct aberrations.

17. Willingness to adapt to digital tools and processes .

Key Performance Indicators :

1. Disbursement numbers and value

2. High yield

3. Business sourcing - login and channel recruitment

4. Channel activation

5. Audit Scores and compliance monitoring

6. Team productivity and participation

7. Employee retention and engagement

8. Training and development of the team and channel partners

9. Maintaining portfolio quality

10. Customer service score

11. Insurance cross sell, fee collection

Core Competency:

Strong Management and Leadership Skills - Lead by example with good team management skills

- Execution & Delivery - Takes ownership providing timely and result oriented solutions with operational excellence.

- Accountability - Responsible for the tasks assigned under the ambit of the key responsibilities of the role and additionally for any dependencies with cross functional teams.

- Team - Work & Collaboration - Fosters a culture of trust, collaboration and support.

- Effective Communication - Communicates timely and responsively with clarity and effect (both verbal and written). Seeks and provides feedback.

- Innovation - Self driven and encourages others to actively look beyond boundaries for new insights and opportunities for success.

- Customer Service Orientation - Identifies and anticipates customer needs and responds to them by maintaining long term relationships.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.