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09/05 Ankita Shrivastava
Consultant Talent Acquisition at Astitva HR Solutions

Views:21 Applications:6 Rec. Actions:Recruiter Actions:2

Manager - Sales Administration (7-12 yrs)

Lucknow Job Code: 324971

- To support sales team in resolving the grievances of trade partners in fulfilment and returns.

- Escalate service level issues to the relevant department to ensure resolution in agreed TAT.

- Ensuring productivity of SE's through proper monitoring to their movement / output and flashing it in dashboard.

- Follow-up with trade partners for timely payment collection to ensure smooth on-time dispatches.

- Escalate any issues related to service level/quality etc., at distributor/retailer level to concerned through on SOP to get it redressed.

- Pass on BI inputs to relevant stakeholders in a periodical manner.

- Participate in Review meeting with desired data / analytics inputs.

- Resolving through escalation on all VHN-calls & tracking the redressal.

- Plan and execute outlets.

- Improvement program by co-ordination with filled team.

- Meet distributors once a month to redress the concerns and discuss any pain points that needs redressal.

- Analyze Market intelligence report & share feedback with CRO periodically.

- Plan and formulate trade scheme through proper SOP/feedback.

- Manage productivity of Key outlets through data capturing & analytics/ target setting.

- Coordinate with logistics for ensuring proper service level issues.

- Trade grievance redressal

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