Job Summary :

As a Manager, Renewal Sales, you will be responsible for managing a Team of Renewal Representatives in the EMEA Region to drive maintenance revenues for all Support Maintenance contracts, maximizing retention and minimizing churn risk.

Job Responsibilities :

Responsible for managing a Team of Renewal Representatives to drive maintenance revenues. Includes, but not limited to the following:

- Meet and exceed quarterly and annual revenue targets and on-time renewal rate targets

- Provide weekly forecasting to Exec. Management on Renewal progress and revenue outlook

- Conduct weekly 1:1 forecast opportunity reviews with Renewal Representatives

- Assist the Renewal Team with escalation request(s) for efficient and successful resolution

- Be the - trusted advisor-, evangelizing the importance to Customers/Partners/Distributors, regarding product and support benefits of continuing active maintenance support contracts

- Maintain a strong understanding of current and new products, as well as promotions

- Sync with Sales Management, ensuring renewals awareness and joint involvement

- Sync with internal departments on renewal policy, business best practices and data items

- Support evolving operational processes aimed at improving renewal efficiency, effectiveness, accuracy and insight generated from renewals performance.

Criteria :

- Minimum of 5+ years in Contract Renewal, Sales, Inside Sales and/or Customer Service

- English speaking required. Foreign language speaking skills of French, Italian or German a plus, but not mandatory

- Knowledge of differences of EMEA Region country business practices a plus

- Experience working with direct and third-party channel/distribution models is a plus

- Experience managing and driving resale performance and developing joint enablement strategies is a plus

- Takes initiative; able to multi-task in a fast-paced environment, using all available resources

- Strong negotiating/exception management skills

- Excellent written and verbal communication skills

- Excellent organization and time management skills; able to manage highly complex and/or critical customer issues

- Able to manage and handle conflict professionally.

- Drive ResolutionProcess business documentation and/or reporting skills are desirable

- CRM systems experience, such as Salesforce and/or NetSuite is a plus

- Competence with reporting and information management tools, including MS Office (Excel/Word/Powerpoint)

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