HR Recruiter at Zyoin Group
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Manager - Product Success - Customer Experience Management Firm (2-6 yrs)
Job Title: Product Success Manager
Location: Bangalore. Gurgaon
Funding stages: Company funding stages follow a path from Seed (concept and MVP), Series A (development and team growth), Series B (scaling), Series C and beyond (expansion and IPO preparation), leading to an Initial Public Offering (IPO).
Company Overview:
We are a customer experience management company dedicated to helping enterprises elevate customer satisfaction through cutting-edge solutions.
Products:
Our product portfolio includes a range of cutting-edge CXM solutions tailored to meet the diverse needs of our clients. These products form the foundation of our customer success strategy, enabling businesses to enhance customer experiences across modern channels.
Responsibilities :
- Ensure customer satisfaction, retention, and growth through platform value.
- Promote product adoption within customer organizations.
- Establish trust-based connections and identify key stakeholders.
- Become a trusted advisor in understanding and addressing customer's business challenges.
- Monitor and enhance product usage and identify growth opportunities.
Qualifications :
- 2+ years in account management, technology, or agency roles.
- Knowledge of web technologies, CRM, SaaS, and social platforms.
- Excellent communication and problem-solving skills.
- Self-motivated and adaptable team player.
- Strong analytical and data skills.
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