Recruiter Logo
Now Apply on the Go!
Download updazz Jobseeker App and get a seamless experience for your job-hunting
28/09 Tanya
Entrepreneur at SSV HR Services

Views:9 Applications:8 Rec. Actions:Recruiter Actions:2

Manager/Product Expert - Customer Service - FMCG (2-3 yrs)

Mumbai Job Code: 178716

Hiring Customer Services Manager For FMCG Company - Bhandup: 9773322877

Qualification: Any Graduate

Experience: 2 to 3 years

Exposure: Previous experience in customer service|Sales|Operation is preferred

Skill: Dynamic and enthusiastic candidates who are a pro at managing customers, people-oriented, and have a combination of patience and listening skills

Job Responsibilities :

- Oversee our customer service team

- Manage and train Customer Associates

- Set reasonable customer satisfaction goals and work with the team to meet them on a consistent basis

- Interact with customers & Clients on a daily basis, responding to their questions and guiding them to the appropriate service

- On-board new employees and train them based on your expertise and skillset

- Create and implement an effective customer loyalty program

- Assures effective customer service and relations through timely delivery of quality products.

- Address queries and complaints of customers over the phone, through emails, in a timely and effective manner.

- Respond to emails and letters from customers regarding queries, in a timely manner.

- Resolve customer complaints/issues received and resolved.

- Coordinate with the back-end Customer Care team for seeking information on the issues faced and inform the customer on the same

- Coordinate and follow-up with other internal Departments, if required, for obtaining relevant information for resolution of queries of customers.

- Good analytical skills.

- Proficient in the use of MS Office and MS Outlook, especially MS-Excel.

- Is capable of working in a high-pressure environment.

- Relationship building across all levels within the company.

- Excellent written and verbal English communication skills.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Add a note
Something suspicious? Report this job posting.