Partner at Smidee Talent Network
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Manager - Presales/Solution Sales - Contact Center Software (4-8 yrs)
Looking for Pre-sales/Solutions Manager for a leading Contact Solution provider. Immediate joiners preferred.
- Define tasks and required resources
- Identifying customer needs and overseeing service delivery within the business context by coordinating with the delivery teams
- Coordination with delivery teams for requirements handoff for delivery
- Present to stakeholders reports on progress as well as problems and solutions
- Implement and manage change when necessary to meet project outputs
- Assessing customer feedback and using your creativity to establish, improve, and refine services.
- Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise
- Ability to grasp technology and system architecture easily.
- Ability to prepare solution documents, PPTs, work with clients for a solution which fits our product.
- Experience in presales in previous organization
- Experience in handling bids/ response to RFPs/RFIs
- Hands on with using productivity tools like excel, mind mapper, visio etc
- Critical thinking and problem solving
- Excellent decision-making and leadership capabilities
- Conflict resolution experience
- Adaptable, managing change and ambiguity with ease
- Effective interpersonal and relationship building skills
- Good mentorship and coaching ability with desire to develop self and other
Education & Experience:
- Should have an MBA with 4-6 years
- Preferably worked in a startup environment
- Established Operational and Service Management skills
- Good communication skills and ability to handle CXO level meetings
- Theoretical and practical project management knowledge
- Knowledge of techniques to build Gantt charts, project plans
- Experience in strategic planning, service delivery, risk management and/or change management
- Hands-on understanding of contact center softwares will be an added advantage
- Strong teamwork skills and attention to detail
- Should have prior experience of onsite - offshore delivery model and should have directly worked with US/ European customers.