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17/11 Smitha
Partner at Smidee Talent Network

Views:36 Applications:32 Rec. Actions:Recruiter Actions:30

Manager - Presales/Solution Sales - Contact Center Software (4-8 yrs)

Any Location Job Code: 136297

Looking for Pre-sales/Solutions Manager for a leading Contact Solution provider. Immediate joiners preferred.

- Define tasks and required resources

- Identifying customer needs and overseeing service delivery within the business context by coordinating with the delivery teams

- Coordination with delivery teams for requirements handoff for delivery

- Present to stakeholders reports on progress as well as problems and solutions

- Implement and manage change when necessary to meet project outputs

- Assessing customer feedback and using your creativity to establish, improve, and refine services.

- Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise

- Ability to grasp technology and system architecture easily.

- Ability to prepare solution documents, PPTs, work with clients for a solution which fits our product.

- Experience in presales in previous organization

- Experience in handling bids/ response to RFPs/RFIs

- Hands on with using productivity tools like excel, mind mapper, visio etc

Competencies:

- Critical thinking and problem solving

- Excellent decision-making and leadership capabilities

- Conflict resolution experience

- Adaptable, managing change and ambiguity with ease

- Effective interpersonal and relationship building skills

- Good mentorship and coaching ability with desire to develop self and other

Education & Experience:

- Should have an MBA with 4-6 years

- Preferably worked in a startup environment

- Established Operational and Service Management skills

- Good communication skills and ability to handle CXO level meetings

- Theoretical and practical project management knowledge

- Knowledge of techniques to build Gantt charts, project plans

- Experience in strategic planning, service delivery, risk management and/or change management

- Hands-on understanding of contact center softwares will be an added advantage

- Strong teamwork skills and attention to detail

- Should have prior experience of onsite - offshore delivery model and should have directly worked with US/ European customers.

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