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30/04 Archana B
Recruitment Consultant at Talent Corner HR Services Pvt. Ltd.

Views:378 Applications:63 Rec. Actions:Recruiter Actions:12

Manager - Post Sales - Real Estate (2-8 yrs)

Mumbai Job Code: 157463

Job Description

- Responsible for all the task related to post sales up to handover stage.

- Must have good experience in giving possession/ handing over flats.

- Responsible for project updates, payment reminders, cancellations and complaint resolution etc..

- Responsible for timely and accurate responses to customer service requests (Complaint/ request/ query) over phone and emails

- Coordinate with other functions on critical customer queries

- Ensure a consistent level of service quality

- Coordinate with the sales team and ERP Team for smooth day to day work

- Ensure completion of all possession related documentation and activities in coordination with Project Management Group to ensure seamless handover to the Estate team

- Engage with customers on a regular basis, understand reasons for any potential cancellations and provide suggestions/solutions to minimize the same.

- Provide inputs to management based on MIS data and customer requirement & feedback

Job Specification:

Any Graduation

- 2 - 4 Years Experience with Real Estate Back Ground

- Should have Good Communication written and verbal

- Worked on any ERP / Excel etc..

- Confidence and Presentation skills

- Good CRM knowledge

- Preferably Affordable Housing experience

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