Manager - Member Onboarding - Women Empowerment Platform (2-4 yrs)
Our client is an online networking and support system for women, where they can meet, mentor and get mentored by other women to achieve their goals. The platform allows every woman to meet and foster professional and supportive relationships based on their goals, while interacting with other women specifically from their respective industry. The platform also helps in getting mental wellness sessions from experts that aids professional growth, as part of the membership.
The platform has curated speaker sessions, articles, blogs and podcasts that are delivered to the members inbox, all related to the listener's respective field and goals. The founders of this company are from fast growing startups with a track record of building global products, and have started this platform with a goal to ensure there are more women leaders in every field, thus ensuring gender parity across leadership levels.
As a Member Onboarding Manager, you will operate as the lead point of contact for any and all matters specific to members, to build and maintain strong, long-lasting customer relationships.
What you will do:
- Researching potential leads from business directories, web searches, or digital resources
- Presenting and delivering information to potential members
- Answering potential client questions and follow-up call questions
- Helping members set-up their accounts and requirements
- Ensuring the timely and successful delivery of our solutions according to customer needs and objectives
- Communicating clearly the progress of monthly/ quarterly initiatives to internal and external stakeholders
- Forecasting and tracking key account metrics
- Assisting with high severity requests or issue escalations as needed
What you need to have:
- Must have taken responsibility for onboarding new members
- Must be comfortable with targets.
- The ideal candidate should have 2-4 years of sales experience in a fast-growing startup.
- Female candidates preferred since we are building a network for women.
Prefer females only from Hospitality background or new age startups like OYO etc
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