Business Support Manager at Snaphunt Pte. Ltd.
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Manager/Lead - Customer Success (5-11 yrs)
- A role that offers a breadth of learning opportunities
- Flexible working options
- Leadership Role
The Job
What you'll do :
- Develop Healthy Customer Relationship
- Enhances Customer Training
- Analyse customer data to improve customer experience.
- Hold product demonstrations for customers.
- Improve onboarding processes.
- Evaluate and improve tutorials and other communication infrastructure.
- Mediate between clients and the organization.
- Handle and resolve customer requests and complaints.
- Aid in product design and product development.
- Builds Trust and Transparency with Clients
- Encourages Customers to Upgrade their Products
Ideal Candidate
Requirements:
- Customer-First Mindset
- Highly organized and able to multi-task.
- Self-driven and proactive nature.
- Excellent communication and interpersonal skills.
- Demonstrate leadership qualities.
- Knowledge of customer success processes.
- Experience in document creation.
- Patient and active listener.
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