Looking for manager (Inside sales-Global)

Job Description

Summary:

- People manager for individual contributors (IC) & Supervisors in sales roles. Financial goals are typically the sum of the goals for each assigned IC.

Description :

- This position provides strategic and operational leadership to customer success executive teams to aggressively meet customer value propositions, retention, simple upsells and organizational objectives.

- Leads creation and execution of strategy to maximize current and future growth of products and solutions.

- Designs and develops strategies to increase market share and grow short- and long-term business through management of the segment.

- May also be responsible for leading other people managers, depending on job band.

Skills:

- Budget Management

- Business Knowledge

- Goal Setting

- Industry Knowledge

- Issue Resolution

- Manage Resources

- Prioritize Effectively

- Problem Solving

- Revenue Driven

- Sales Performance

- Strong client relationship & thought-leadership skills

Supervisory Experience

Education: Bachelor's Degree

Knowledge & Skill : 

- Working and managerial knowledge of a department, sub- function or sub-business unit and of a technical discipline

- Basic understanding of relationships between functions within the company

- Working knowledge of relevant industry issues

- Some supervisory knowledge, skills & experience

- Requires extensive training and experience to resolve a wide range of issues.

- Experience in Sales, Customer Success, Customer Service / Support, and / or SaaS implementation

Scope of Impact : 

- Manages professional or senior administrative employees

- Assigns and reviews work; drives and monitors performance and results

- Spends significant time managing a team that delivers results

- Solves complex problems and takes new perspectives using existing solutions

Strategic Planning & Decision Making : 

- Makes recommendations that may shape operational strategy

- Forecasts resource needs and manages allocated budget

- Aligns goals with established business objectives; uses time and people effectively to meet business plans

- Identifies and resolves technical, operational and organizational problems of a moderately complex nature

- Adapts traditional approaches to enhance existing procedures to resolve issues

- Decisions are guided by policies, procedures and business plan of sub-business unit or sub-function

Customer Focus (Relationships - Internal/External) : 

- Establishes and maintains ongoing relationships with key customers

- Communicates effectively by adjusting communication style to audience

- Anticipates and interprets customer needs to identify solutions

- Explains difficult concepts and influences others to adopt a point of view for ideas and initiatives

- Interacts and negotiates effectively with internal or external customers to provide solutions

Other Dimensions:
 
- Addresses employee concerns by providing accurate information to reduce conflict or concern within workplace

- Takes action to address employee grievances

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