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09/10 Ratan Kumar
HR at Alloys Consulting

Views:410 Applications:198 Rec. Actions:Recruiter Actions:116

Manager/Executive - Student Engagement - EduTech (1-5 yrs)

Mumbai Job Code: 132178

Manager/Executive - Student Engagement

Job Description :

- Be accountable for the entire Relationship Manager of a growing business

- Student Representative who is genuinely excited and confident to help parents resolving their queries in a new-to-the-world online platform.

- He/She should be patient, empathetic, and passionately communicative.

- Needs to manage class rescheduling requests and handle DataBase and coordinate with Tech team to execute this in backend to manage ongoing classes.

- Make daily trackers for student/teacher operations team as well as manage daily in bound/outbound email flow.

- The Relationship Manager will be required to communicate with customers via phone and email.

- Maintain Documentation and Communicate the same to Stakeholders by recording customer queries and details.

- Contributes to team effort by accomplishing related results as needed.

Additional Information :

Required Skills :

- Excellent communication and interpersonal Skills

- Excellent skills on MS Office, Documentation, Advanced Excel eg V LookUp.

- Customer Satisfaction Focus : Ability to listen and active problem-solving skills

- Multi-tasking

- Project management : Remarkable detail orientation for making accurate trackers

- Database management : Quick query response and resolution. Ability to analyse large amounts of data

- Operations Experience : Role requires an analytical, structured, detail-obsessed approach since the company's scale will expand from recruiting 10,000 to 1 million students in very short time.

- Competent time management skills

- Self-motivated

Primary Responsibilities :

- Train students on WhiteHat Jr. platform end to end and make them Go Live over platform

- Continuously engage with student to ensure high productivity

Reporting Team :

- Reporting Designation : Team Lead - Student Engagement (TL.Stu.Eng)

- Reporting Department : Student Engagement (DLVR.OPS.StudntEngmt.)

- Key Performance Indicators : Customer Relationship

- Required Competencies : Customer Support / Problem Solving Skills

- Required Knowledge : Operations

Required Qualification : Graduate

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