Manager/Executive - Student Engagement - EduTech (1-5 yrs)
Manager/Executive - Student Engagement
Job Description :
- Be accountable for the entire Relationship Manager of a growing business
- Student Representative who is genuinely excited and confident to help parents resolving their queries in a new-to-the-world online platform.
- He/She should be patient, empathetic, and passionately communicative.
- Needs to manage class rescheduling requests and handle DataBase and coordinate with Tech team to execute this in backend to manage ongoing classes.
- Make daily trackers for student/teacher operations team as well as manage daily in bound/outbound email flow.
- The Relationship Manager will be required to communicate with customers via phone and email.
- Maintain Documentation and Communicate the same to Stakeholders by recording customer queries and details.
- Contributes to team effort by accomplishing related results as needed.
Additional Information :
Required Skills :
- Excellent communication and interpersonal Skills
- Excellent skills on MS Office, Documentation, Advanced Excel eg V LookUp.
- Customer Satisfaction Focus : Ability to listen and active problem-solving skills
- Multi-tasking
- Project management : Remarkable detail orientation for making accurate trackers
- Database management : Quick query response and resolution. Ability to analyse large amounts of data
- Operations Experience : Role requires an analytical, structured, detail-obsessed approach since the company's scale will expand from recruiting 10,000 to 1 million students in very short time.
- Competent time management skills
- Self-motivated
Primary Responsibilities :
- Train students on WhiteHat Jr. platform end to end and make them Go Live over platform
- Continuously engage with student to ensure high productivity
Reporting Team :
- Reporting Designation : Team Lead - Student Engagement (TL.Stu.Eng)
- Reporting Department : Student Engagement (DLVR.OPS.StudntEngmt.)
- Key Performance Indicators : Customer Relationship
- Required Competencies : Customer Support / Problem Solving Skills
- Required Knowledge : Operations
Required Qualification : Graduate
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