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22/11 Rashmi
Business Support Manager at Snaphunt Pte. Ltd.

Views:98 Applications:53 Rec. Actions:Recruiter Actions:36

Manager/Executive - Customer Care (1-10 yrs)

Anywhere in India/Multiple Locations/Delhi NCR Job Code: 186278

- Opportunity within a company with a solid track record of performance

- Attractive Salary & Benefits

We are hiring Customer Care Manager/Executive for a company which is inclusive leading support service provider that takes pride in offering the best & most cost-effective customer management & back end in order to allow our clients to utilize their resources to the fullest and ensure sustainability.

The Job

Key responsibilities areas :

- Resolve customer complaints via Call.

- Responding promptly to customer inquiries.

- Making sure that customer's Issues are attended and all of their concerns are resolved timely.

- Answering questions about all technical support (inbound call, live chat, and email)

- Processing clients requests (inbound call, live chat, and email)

- Playing an active role building the reputation of the company

- Provide problem-solving skills to existing clients by ensuring excellent service provided to clients.

- Ensuring strong customer service levels are met in line with Company objectives.

- Supporting the customer service team in resolving escalated issues or complaints.

- Recruiting, training, coaching and performance managing the customer service team.

- Planning and implementing integrated CRM initiatives to deliver business objectives.

- Creating and executing CRM campaigns that improve onboarding and engagement and reduce churn.

- Acting as the main internal contact person for requests/issues pertaining to CRM.

- Identifying opportunities for new business development through following up on leads and conducting research on target clients.

- New business generation by meeting potential clients to understand needs and providing relevant solution

The Profile

Requirements:

- You have at least 1 to 6 years experience in customer care profile within Professional Services industry.

- You have prior experience in dealing with Key Accounts.

- Undergraduate/Graduate in any discipline

- Proven customer Care and team handling experience

- Excellent communication & written, collaboration, and problem-solving skills

- You possess solid expertise in Enterprise Sales.

- Experience within would be a strong advantage.

- Experience within Professional Services and Public Sector would be a strong advantage.

- You possess excellent interpersonal as well as written and verbal communication skills.

- You are a strong networker & relationship builder

- You are adaptable and thrive in changing environments

-You are a strong team player who can manage multiple stakeholders

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