-Opportunity within a company with a solid track record of performance

-Flexible working options

-Opportunity to make a positive impact

Our client is a direct-to-consumer personalized fashion jewelry Indian brand.

The Job

Our client is looking for a dynamic Customer Service Representative with knowledge of Social Media Marketing to join their team. As a Customer Service Representative, you will be the primary point of contact for their valued customers, providing exceptional support and assistance.

Your responsibilities will include :

- Respond to customer inquiries and resolve issues promptly and courteously.

- Engage with customers through social media channels, addressing their queries and feedback.

- Monitor social media platforms for customer interactions and respond in a timely manner.

- Assist in creating engaging content and campaigns for social media marketing.

- Collaborate with the marketing team to ensure brand consistency and customer satisfaction.

- Keep abreast of industry trends and incorporate best practices in social media customer service.

- Maintain accurate records of customer interactions and feedback.

- Provide recommendations for process improvements to enhance customer experiences.

- Work closely with other teams to ensure seamless customer service across all channels.

Ideal Candidate

- Proven experience in customer service or a related field.

- Familiarity with social media platforms and social media marketing concepts.

- Strong communication and interpersonal skills.

- Excellent problem-solving abilities and customer-focused approach.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.