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05/12 Karishma
Recruter at Zecruiters Job Connect Pvt Ltd

Views:64 Applications:30 Rec. Actions:Recruiter Actions:5

Manager - Customer Support & Relationship (0-3 yrs)

Noida Job Code: 302714

Responsibilities :

1. Lead Generation :

- Proactively identify and qualify potential leads for our premium customer segment.

- Conduct market research to stay informed about industry trends and competitor activities.

- Utilize various channels, including targeted outreach, networking events, and strategic partnerships, to generate high-quality leads.

2. Customer Relationship Management :

- Build and maintain strong relationships with premium customers.

- Understand the unique needs and requirements of premium customers and tailor solutions accordingly.

- Act as the key point of contact for premium customers, ensuring a seamless and personalized experience.

3. Customer Satisfaction:

- Ensure the satisfaction of premium customers through proactive communication and personalized support.

- Work closely with premium customers to anticipate their needs and provide solutions that exceed expectations.

- Seek feedback from premium customers and use it to continuously improve our services.

4. Cross-functional Collaboration:

- Collaborate with the sales, marketing, and product teams to align strategies for premium customer acquisition and retention.

- Provide insights and feedback from premium customer interactions to contribute to product/service enhancements.

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