HR Consultant at SSV HR Services
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Manager - Customer Support/Client Relationship - FMCG (1-3 yrs)
Profile : CRM ( Voice and E-mail )
Qualification: HSC / Graduate
Good Communication skills
Role and Responsibilities :
- Deal directly with customers either by telephone, electronically or face to face
- Respond promptly to customer inquiries
- Handle and resolve customer complaints
- Obtain and evaluate all relevant information to handle product and service inquiries
- Perform customer verification
- Direct requests and unresolved issues to the designated resource
- Keep records of customer interactions and transactions
- Record details of inquiries, comments and complaints
- Follow up on customer interactions
- Provide feedback on the efficiency of the customer service process
Shift Time: 10 AM - 7 PM
SUNDAY fixed off
Contact or Whatsapp Priyanka on 8879437943
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