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17/07 Priyanka Rane
HR Consultant at SSV HR Services

Views:77 Applications:38 Rec. Actions:Recruiter Actions:4

Manager - Customer Support/Client Relationship - FMCG (1-3 yrs)

Mumbai/Navi Mumbai/Thane Job Code: 167588

Profile : CRM ( Voice and E-mail )

Qualification: HSC / Graduate

Good Communication skills

Role and Responsibilities : 

- Deal directly with customers either by telephone, electronically or face to face

- Respond promptly to customer inquiries

- Handle and resolve customer complaints

- Obtain and evaluate all relevant information to handle product and service inquiries

- Perform customer verification

- Direct requests and unresolved issues to the designated resource

- Keep records of customer interactions and transactions

- Record details of inquiries, comments and complaints

- Follow up on customer interactions

- Provide feedback on the efficiency of the customer service process

Shift Time: 10 AM - 7 PM

SUNDAY fixed off

Contact or Whatsapp Priyanka on 8879437943

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