Manager - Customer Support (5-10 yrs)
The Customer Service Manager is responsible for providing a productive and motivating working environment, and addressing any issues/disputes from customers or clients. A Customer Service Manager job description generally includes:
- Delivering a comprehensive service to enquiring customers
- Possibly delegating certain customer enquiries to specific teams
- Managing a large number of incoming calls and emails
- Managing customers- accounts
- Keeping a record of customer interaction and details of actions taken
- Communicating with internal teams to discuss sales targets
- Generating sales leads, building sustainable relationships where necessary
- Reporting back on results
Customer Service Manager job qualifications and requirements
- Whilst no degree is required for a Customer Services role, there are a number of traits that a candidate will be expected to display in order to excel in the role:
- Excellent verbal and written communication skills
- The ability to maintain calm under pressure
- A thorough knowledge of the product or service the company they work for is offering
- Efficiency and organisational skills
- Administrative skills
- Computer literacy in order to type up reports, results and details of customer interaction
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
