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27/09 HR
Talent Acquistion at Climbax Entertainment Pvt. Ltd.

Views:241 Applications:59 Rec. Actions:Recruiter Actions:19

Manager - Customer Support (3-7 yrs)

Gurgaon/Gurugram Job Code: 346088

Responsibilities:

- Improve customer service experience, create engaged customers and facilitate organic growth

- Take ownership of customers issues and follow problems through to resolution

- Set a clear mission and deploy strategies focused towards that mission

- Develop service procedures, policies and standards

- Keep accurate records and document customer service actions and discussions

- Analyse statistics and compile accurate reports

- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment

- Keep ahead of industry's developments and apply best practices to areas of improvement

- Control resources and utilise assets to achieve qualitative and quantitative targets

- Adhere to and manage the approved budget

- Maintain an orderly workflow according to priorities

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