HR Manager at Mercantile
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Manager - Customer Support (1-4 yrs)
ABOUT MERCANTILE :
Mercantile is the leading provider of device lifecycle management and distribution solutions globally. Having forged valuable relationships over the last 2 decades with manufacturers, mobile network operators, distributors, wholesalers and retailers in over 100 countries, we help grow their business with customized solutions across every stage of the wireless device lifecycle.
WHAT WE DO:
We distribute & market products to various partners including direct to specific markets both in store & online services. We support the circular Economy. Mercantile refurbish, recycle and resell products through direct sales channels via our trade-in and buy back solutions
JOB SUMMARY :
Mercantile team is looking for hands on execution oriented, self-driven individuals who can thrive in a fast paced, entrepreneurial environment and are passionate about learning, strong ownership and continuous improvement of customer experience.
Roles and responsibilities :
- Interact with customers via Calls, Chats, WhatsApp and resolve them.
- Taking ownership of customer issues
- Troubleshooting problems and see them through to resolution
- Maintaining a positive, empathetic and professional attitude toward customers at all times. - Responding promptly to customer inquiries.
- Acknowledging and resolving customer complaints.
- Ensuring customer satisfaction and providing professional customer support. - Following company process accurately and efficiently
- Minimum 1 year of relevant experience.
- Excellent in MS Office skills.
- Attention to detail
- A proactive approach to support
- Excellent communication skills- verbal and written.
- Ability to multitask, prioritize, and manage time effectively