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30/03 Ashwini. J
Associate Recruiter at Varite Inc.

Views:37 Applications:22 Rec. Actions:Recruiter Actions:0

Manager - Customer Success - Staffing & IT Consulting (5-7 yrs)

Bangalore/Gurgaon/Gurugram/Mumbai Job Code: 319306

Job Title : Customer Success Manager

Location City : Bangalore, Gurgaon, Mumbai

Experience Required : 3-7 years.

Shift : Day Shift

Work Mode : Onsite

Position Type : Contract

Openings : 3


About The Client : A multinational technology and e-commerce company based in the United States is widely recognized as one of the world's largest online retailers. In addition to e-commerce, it is a major player in cloud computing through its cloud services division and has expanded into areas such as streaming services, artificial intelligence, and smart devices.

Seeking a dynamic and results-driven Customer Success Manager to join our team. The ideal candidate will have a background in SaaS, consulting, and extensive experience with enterprise accounts. As a Customer Success Manager, you will be responsible for ensuring the successful implementation, adoption, and ongoing satisfaction of our enterprise clients. This role requires a unique blend of customer relationship management, account management, and management consultancy skills.

Key Responsibilities :

Customer Success : Serve as the primary point of contact for enterprise clients, understanding their business objectives and ensuring our solutions align with their needs.

Account Management : Develop and execute strategic account plans to drive adoption, retention, and expansion within the client base.

Consultative Approach : Utilize your consultancy background to offer proactive guidance and best practices to clients, helping them maximize the value of our solutions.

Onboarding and Implementation : Lead the onboarding process for new clients, ensuring a smooth transition and successful implementation of our products/services.

Relationship Building : Build strong, long-lasting relationships with key stakeholders at the enterprise level, becoming a trusted advisor and advocate for their success.

Problem Resolution : Proactively identify and address any issues or challenges faced by clients, working cross-functionally to find timely and effective solutions.

Renewals and Upsells : Drive renewal and expansion opportunities by demonstrating the value of our solutions and identifying areas for growth within client accounts.

Data Analysis : Analyze customer usage data and metrics to identify trends, uncover insights, and drive continuous improvement in customer success initiatives.

Qualifications :

- Bachelor's degree in Business Administration, Marketing, or related field.

- Proven track record in a customer-facing role, ideally in customer success, account management, or management consultancy within the SaaS industry.

- Experience working with enterprise-level clients, understanding their complex needs and organizational structures.

- Strong communication and presentation skills, with the ability to effectively articulate value propositions and influence key stakeholders.

- Analytical mindset with the ability to interpret data and metrics to drive strategic decision-making.

- Self-motivated and results-oriented, with a passion for delivering exceptional customer experiences.

- Ability to thrive in a fast-paced, dynamic environment and effectively manage multiple priorities.

How to Apply : Interested candidates are invited to submit their resume using the apply online button on this job post.

About VARITE : VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.

Equal Opportunity Employer: VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.

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