Talent Advisor at Scaling Theory
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Manager - Customer Success - Software Development Firm (5-9 yrs)
Role : Manager- Customer Success
Experience Level : 5+ years
Website : https://goodera.com/us/
Linkedin : https://www.linkedin.com/company/goodera/
Responsibilities :
- Lead strategic initiatives to drive growth and expansion across global virtual volunteering clients
- Lead cadence calls with international clients, identify and implement initiatives to avoid churn and explore avenues to up-sell and maximize revenue
- Work closely with internal teams marketing, product, nonprofit partnerships, etc., to ensure successful project delivery
- Drive new business growth through greater advocacy and reference ability amongst current clients
- Liaison with product team to ideate, brainstorm and suggest changes in the product roadmap
- Own the business and influence the leadership team by sensitizing them towards new user insights, product changes, new features etc.
- Align key metrics and objectives with the leadership team
Desired background :
- 5 years of work experience preferably in a client facing role, cross-border exposure preferable
Desired competencies :
- Cross-cultural exposure
- Strong communication skills
- Client management skills
- High energy and ownership
- Strong Bias for action
- Excellent organizational and team management skills
- Should be able to handle pressure and deadlines in an unstructured work environment.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
