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15/05 Akshay Datt
Founder at Unnati

Views:445 Applications:164 Rec. Actions:Recruiter Actions:148

Manager - Customer Success/Sales - Wellness Platform (3-5 yrs)

Mumbai Job Code: 119301

Our client is a year-old startup that is using technology and Ayurveda to help millions of women with their health issues.

- Their website provides a questionnaire that includes questions about almost every aspect of women's period issues, on the basis of which a self-diagnosis can be done. This also gives a result about what kind of Ayurvedic medicines can be used to treat the disorder- if any. Apart from these options, they have a panel of well-known gynecologists who will assist them over the phone or WhatsApp.

The founders have 35+ years of total experience in corporate leadership and consumer-facing roles. Their aim is to help each woman across the country find the right sciences to take charge of her menstrual health and lead a pain-free life.

As a Customer Success Manager, you will be working with founders to build customer experience for business growth

What you will do :

- Directly interacting with prospects & customers for sales, retention, upsell, cross-sell

- Managing complete logistics, warehouse processes, suppliers relation and inventory

- Directly engaging in inbound & outbound calls / emails / chat / social media posts

- Documenting customer interactions in CRM tools and analyzing voice-of-customers

- Responsible to maintain customer delight index [CDi]

- Analyzing customer survey results and performing corrective action to improve CDi

- Setting an industry benchmark for customer experience in women's health & wellness space

Candidate Profile :

What you need to have :

- 3+ years- CS experience with a eCommerce, BPO firm with B2C products or services

- Mandatory experience with sales & service using phone, email, chat tools

- Candidates from western suburbs of Mumbai preferred, else you- ll travel endlessly

Experience : 3 to 5 years

Annual CTC : Rupees 6,00,000 to 10,00,000

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