Manager - Customer Success - SaaS Product (2-7 yrs)
- Minimum 2-3 years hands-on prior work experience with SaaS sales, Salesforce or other CRM experience preferred with successfully delivering results in a fast-paced and dynamic business environment.
- We look for excellent communication skills, ability to bring clarity to complex customer problems.
- Should be a good data analyser - Should be able to study the data of your customers & suggest customer success strategies.
- Customer Focused - Should be extremely customer centric.
- Analytical approach to problem solving and a track record of driving results through continuous improvement.
- Effective Communications & Interpersonal skills. English language proficiency required.
- A strong solution focus and be comfortable working in an environment which demands strong deliverables along with the ability to identify problems and drive appropriate solutions
- A true hands-on approach as well as the ability to successfully monitor the pulse of the customer to ensure a high level of Customer success.
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