Job Opportunity- Manager Customer Success

About the company:

Our Client is a company that focuses on delivering unique, stylized homes by seamlessly uniting furnishings with a client's vision. We are passionate about creating perfect homes that reflect our clients' individuality and personality. They are located in Gurugram and are committed to delivering high-quality, personalized solutions to our clients.

Role Description

This is a full-time on-site role. The person will be responsible for client meetings, project management, inspection, and logistics management. The person will be responsible for managing the sales and marketing processes and ensuring that orders are expedited in an efficient manner. The person will also be responsible for inspection processes to ensure that our products meet our high-quality standards.

Responsibilities

A Client Facing Role - to help Clients select right Furnishings keeping in mind the taste and budget and build a personal rapport with them

- Prepare and Share quotation with the Clients

Supervise work progress at backend - Work closely with Suppliers, tailors, upholsters and installers ensuring first-class customer experience from start to finish and providing an end-to-end customer service from first interaction with Client till delivering the project

Site visits - Visiting project sites occasionally to ensure customer experience is to the highest standard

Generating customer leads - based on in-store customer interaction and referrals. Making B2B calls for acquiring new clients

Devising Marketing Strategies - Help the company achieve its business goals by innovative marketing initiatives

Skill Set Requirement :

- High level communication and team working skills

- Good computer skills - Excel, Word, PowerPoint

- Excellent listening and Organizing skills

- Zeal to learn and work in a fast-paced customer centric environment

- Knowledge of Social Media is an added advantage