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22/12 Meldron
HR Executive at Talent Stock Solutions

Views:21 Applications:17 Rec. Actions:Recruiter Actions:1

Manager - Customer Success - O2O Business (2-7 yrs)

Kolkata/Mumbai/Navi Mumbai Job Code: 249671

Roles & Responsibilities:

- Onboarding and training of the Brand Stores for O2O business

- Conducting and managing Inductions, Products & Process Training

- Build an annual training program and prepare feedback and assessment sessions

- Implement new activation at the stores for brand

- Design and develop marketing strategies to increase business for the O2O model

- Monitor and evaluate training programs' effectiveness

- Regularly evaluate ongoing training to ensure the smooth functioning of Stay abreast of the new trends and tools in the retail industry

- Interact regularly with the Brand store team, ASM, RM, and Ops Head to plan growth strategies

- Responsible for the business growth of the sales team

- Review existing training material to determine appropriate

- Ensure content delivery is practiced and fluent

- Modify or create materials and manuals to meet specific training needs

- Drive training program that includes web-based seminars, printed manuals, training videos

Some specific Requirements :

- Should be a Graduate (any discipline), with 2 years of work experience in Retail/Sales/Strategy / Marketing

- Good influencing and negotiation skills

- Professional communication skills including speaking, networking, presenting, and writing

- Prior relevant experience in training or in sales as a salesperson, with the ability to demonstrate clear ROI from the training, delivered

- Hunger to travel up and down the country

- Basic data/excel skills

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